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Categories: Business, Technical, tq vibes, (243)

Field service technician reviewing custom field service software vs off the shelf options on a tablet

Business

Build vs buy: should field service companies use off-the-shelf software or custom software?

Most field service companies face the same choice eventually: keep paying for off-the-shelf software that mostly fits, or invest in something built specifically for how the business runs....

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Overwhelmed field service dispatcher struggling with scheduling problems at her desk

Business

Why field service dispatch breaks down as companies grow

Field service dispatch works at small scale. A dispatcher, a whiteboard or shared file, and a handful of technicians can hold it together. Then the team grows. Routes multiply. Customer expectations...

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